Customer Service Coordinator

3 days ago


New York, New York, United States Caesars Entertainment Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Coordinator - Regional to join our team at Caesars Entertainment. This part-time role will be responsible for providing exceptional customer service to our internal and external guests, answering calls, and assisting with various requests.

Key Responsibilities:
  • Answer all external and internal calls for the Caesars Entertainment, Atlantic City hotels
  • Provide excellent customer service and support to internal and external guests
  • Fielding calls and assisting customers with Front Desk, Housekeeping, Maintenance, Bell Desk requests and related transaction needs
  • Data entry and tracking of all guest inquiries and correspondence
  • Sorts & distributes correspondence based on type of letter, delegating correspondence to department members for guest contact
Requirements:
  • High School diploma or equivalent
  • Casino experience or other related customer service experience preferred
  • Strong administrative and organizational skills required
  • Familiar with social media networks
  • Must possess excellent written & verbal communication skills
Estimated Salary: $40,000 - $50,000 per year

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