Service Operations Coordinator
1 month ago
Penske Truck Leasing is a leading transportation solutions provider that offers innovative services to help companies and individuals succeed. With its global presence, the company delivers high-quality transportation and logistics solutions to various industries.
Job SummaryWe are seeking a skilled Service Operations Coordinator to join our team in Montgomery, NY. This role is responsible for coordinating service operations, ensuring customer satisfaction, and driving business growth.
Responsibilities:- Develop Daily Workforce Plans: Create daily and weekly workforce plans to optimize customer service and productivity.
- Communicate with Customers: Regularly update customers on maintenance schedules, billing concerns, and service issues.
- Maintain Shop Productivity: Ensure shop productivity by optimizing work plans and maintaining accurate records.
- Coordinate with Vendors: Hold vendors accountable for quality and adherence to schedule for outside work.
- Customer Service Experience: 2 years of customer service experience required.
- Hands-on Mechanical Experience: At least 1 year of hands-on mechanical experience required.
- Qualifications: High school diploma or equivalent required; Associate's degree, technical school degree, or Bachelor's degree preferred.
We offer competitive compensation packages, including a base salary of $25.00 per hour. Our benefits plan ensures that our associates and their families are happy, healthy, and secure.
Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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