Medical Experience Coordinator

5 days ago


New York, New York, United States Sollis Health Full time
Customer Service Ambassador

Sollis Health seeks a highly skilled and motivated Front Desk Coordinator to provide exceptional customer service and support to our members.

Key Responsibilities:

  • Greet members/patients with a warm and welcoming demeanor, ensuring a high-quality experience.
  • Manage patient accounts, including scheduling appointments, processing registrations, and scanning documents.
  • Conduct temperature checks and COVID screening questions as required.
  • Enter membership leads and patient demographics into Salesforce.
  • Schedule follow-up appointments for medical evaluations, vaccinations, and house calls as needed.
  • Address member inquiries and concerns in a timely manner, escalating issues as necessary.
  • Support the Sollis medical hotline and direct patients to appropriate team members.
  • Maintain a clean and organized office environment, adhering to Sollis brand standards.

Requirements:

  • Associates degree or higher required.
  • 1-2 years of previous hospitality and/or medical office experience preferred.
  • Excellent administrative skills, particularly in managing customer interactions.
  • Ability to efficiently execute established office routines and policies.

We offer competitive compensation and opportunities for growth. Salary range: $26-$29 per hour (New York City candidates only). Actual pay may vary based on factors such as location, experience, and education.

About Sollis Health:

Sollis Health provides unparalleled concierge care to our members through on-demand access to ER-trained medical teams, on-site labs, imaging, and expedited specialist appointments.



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