Senior Service Coordinator Lead

6 days ago


New York, New York, United States EMCOR Group Full time
Job Overview

We are seeking a highly skilled Senior Service Coordinator Lead to join our team at EMCOR Group. As a key member of our service team, you will be responsible for providing exceptional customer service while handling requests for service and dispatching technicians to ensure timely and efficient resolution of issues.

About the Role

This is a critical role that requires strong leadership skills, excellent communication abilities, and a keen eye for detail. You will work closely with our customers, technicians, and other stakeholders to ensure seamless coordination of services and maximize customer satisfaction.

Key Responsibilities
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs
  • Oversee all communications within specifically assigned territories
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors
Requirements
  • Minimum 3-5 years related experience dispatching
  • Strong customer service skills
  • High School diploma or GED required
  • Knowledge of the construction industry
  • Working knowledge of federal, state, and city regulations and guidelines
Benefits

At EMCOR Group, we offer a competitive salary and benefits package, including medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.



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