Well-being Account Manager

2 days ago


Gaithersburg, Maryland, United States Adventist HealthCare Full time
Job Title: Well-being Account Manager

Adventist HealthCare is seeking an experienced Well-being Account Manager to join our team. As a key member of our LifeWork Strategies department, you will play a vital role in delivering high-quality services to our clients.

Key Responsibilities:
  • Provide exceptional service to assigned accounts, ensuring client retention and meeting/exceeding client expectations.
  • Support department goals and objectives, working to ensure results meet/exceed department practices and standards.
  • Develop and implement customized strategic wellness plans, based on the unique goals and objectives of each client.
  • Assess client program needs through data collection and analysis, developing a client's incentive program strategy and annual program plan.
  • Identify and resolve client issues, maintaining positive relationships while resolving issues.
  • Collaborate with the corporate benefits team to gather data and work with benefit providers, maintaining confidentiality of all member, practitioner, client, and proprietary information.
  • Assist in training new staff, including mentoring/shadowing and creating training materials and resources.
  • Ensure timely and accurate key departmental and interdepartmental documentation of client interactions, activities, and issues.
  • Stay current on trends for corporate wellness, regulatory changes, and general market practices.
Requirements:
  • Bachelor's degree in health promotion, public health, marketing, business administration, kinesiology, or related field.
  • Two to three years of program management and/or client management experience.
Work Schedule:

Monday-Friday, Day Shift

Adventist HealthCare offers a competitive salary range of $60,486.56 - $87,705.51, as well as a comprehensive benefits package, including medical, prescription, dental, and vision coverage, and a 401(k) retirement plan.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.



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