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Guest Experience Associate

2 months ago

Washington, Washington, D.C., United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled Guest Experience Expert to join our team at JW Marriott Washington DC. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.

Key Responsibilities
  • Organize and confirm guest reservations, requests, and changes in a timely and efficient manner.
  • Process guest payments, verify billing, and secure payment.
  • Activate and file room keys, and provide guests with directions and information regarding property amenities and services.
  • Respond to guest requests and concerns, and follow up to ensure satisfaction.
  • Run and review daily reports/logs, and complete designated cashier and closing reports.
  • Count bank at beginning and end of shift, and secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Respond to special requests from guests with unique needs, and follow up to ensure satisfaction.
  • Review shift logs/daily memo books, and document pertinent information in logbooks.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Operate telephone switchboard station, and answer, record, and process all guest calls, requests, questions, or concerns.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Benefits

We offer a competitive salary, health care benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.