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Field Engagement Specialist

1 month ago

Pittsburgh, Pennsylvania, United States Salto Inspired Access Full time
Job Overview

At Salto Inspired Access, we are seeking a highly skilled Field Engagement Specialist to join our team. This role is critical in ensuring customer satisfaction, retention, and standards compliance across multiple industry applications and technologies.

Key Responsibilities
  • Provide personalized support to customers and end-users to ensure overall effectiveness and customer retention.
  • Identify technical and operational challenges and work with cross-functional teams to improve first-time use effectiveness and efficiencies.
  • Develop and implement site surveys, inspections, commissioning assistance, and training programs to ensure customer satisfaction.
  • Collaborate with Program teams, Learning & Development, Product Management, and Enterprise Services to improve customer experience.
  • Measure the combined effectiveness of many efforts across the organization and provide feedback for continuous improvement.
Requirements
  • Strong technical and domain expertise in access solutions and facility management.
  • Excellent communication and interpersonal skills to work with diverse stakeholders.
  • Ability to work independently and as part of a team to achieve goals.
  • Strong problem-solving and analytical skills to identify and resolve technical and operational challenges.
  • Proficiency in using various software and tools to manage customer interactions and data.
What We Offer
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading global access solutions provider.
How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].