Inside Sales Representative

4 days ago

Pittsburgh, Pennsylvania, United States Triangle Fastener Corporation Full time
Job Title: Inside Sales Representative

Triangle Fastener Corporation is a leading wholesale distributor in the construction industry, serving the US and beyond since 1977. We are seeking a highly motivated and customer-focused Inside Sales Representative to join our team at our office in Pittsburgh, PA.

Job Summary:

The Inside Sales Representative will provide comprehensive support for all customer sales transactions, including those initiated by the Outside Sales team. This role will be responsible for generating sales through phone, email, and electronic communication channels, handling order and quotation requests, and efficiently managing order entries.

Key Responsibilities:
  • Provide customer pricing through phone, email, and electronic quotes, ensuring prompt and accurate responses.
  • Monitor and maintain proper inventory levels and turnover rates utilizing replenishment systems, optimizing supply chain efficiency.
  • Coordinate delivery schedules and communicate essential delivery information to customers, ensuring timely and accurate shipments.
  • Proactively address and resolve customer service issues while diligently tracking open orders to ensure customer satisfaction.
  • Cultivate and nurture strong working relationships with vendors to enhance partnership and service quality.
  • Perform follow-up procedures to guarantee punctual shipment of products sold, fostering customer trust.
  • Manage walk-in counter, phone, and email customer inquiries, providing product guidance as needed to meet customer needs.
  • Coordinate and support sales efforts initiated by Outside Sales personnel, contributing to the overall sales strategy.
  • Maintain the showroom and offer innovative marketing ideas to promote key products and promotions, ensuring a clean and well-stocked presentation.
  • Pull orders for counter sales as needed, in a timely & efficient manner.
  • Maintain seamless communication with Branch Operations Manager, sales teams, and warehouse personnel daily.
  • Regularly audit the open sales reports to uphold data accuracy and operational efficiency.
  • Process and dispatch samples, catalogs, and credit applications sourced from the sales leads.
  • Strive for excellent customer service while delivering on commitments and promises to customers.
Requirements:
  • 1+ years of prior experience in a customer service position, or related position
  • 3+ years of prior experience in an inside sales position, or related position
  • High School Diploma/GED
  • Associate degree in business, sales, marketing or similar, or equivalent level of prior relevant experience
Preferred Skills:
  • Proficient in Microsoft Office Suite
  • Proficient in multitasking to efficiently manage various responsibilities
  • Skilled at working effectively in a collaborative environment
  • Effective communication skills, both spoken and written
  • Proficient in problem-solving, addressing challenges effectively
  • Ability to learn & execute company's software, including SXE

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