Current jobs related to Customer Relations Manager - Reading, Pennsylvania - Spectrum Brands

  • Customer Success Manager

    1 month ago

    Reading, Pennsylvania, United States Penske Truck Leasing Co., L.P. Full time

    Job DescriptionThe Customer Success team at Penske Truck Leasing Co., L.P. is a dedicated group of customer champions that leverage their expertise to help customers understand, adopt, and implement new transportation technology solutions, so they can achieve their desired outcomes with our products and services.Key ResponsibilitiesCustomer Onboarding:...

  • Customer Success Manager

    3 weeks ago

    Reading, Pennsylvania, United States Penske Truck Leasing Co., L.P. Full time

    Job DescriptionThe Customer Success team at Penske Truck Leasing Co., L.P. is a dedicated group of customer champions that leverage their expertise to help customers understand, adopt, and implement new transportation technology solutions, so they can achieve their desired outcomes with our products and services.We are looking for individuals who are agile...

  • Retail Customer Service Manager

    3 weeks ago

    Reading, Pennsylvania, United States Ocean State Job Lot Full time

    Customer Service Lead Opportunity at Ocean State Job LotWe are seeking a skilled Customer Service Lead to join our team at Ocean State Job Lot. As a key member of our front-end team, you will be responsible for creating a positive experience for each customer who visits our store.Key Responsibilities:Create a positive experience for each customer who visits...

  • Customer Service Representative

    4 weeks ago

    Reading, Pennsylvania, United States FASTBRIDGE FIBER LLC Full time

    Job Title: Customer Service RepresentativeFastBridge Fiber LLC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing technical support and resolving issues related to our internet services.Key...

  • Customer Service Liaison

    2 weeks ago

    Reading, Pennsylvania, United States Can Corporation of America, Inc Full time

    Job OverviewCan Corporation of America, Inc. is seeking a highly motivated individual to play a key role in driving business retention and development initiatives. This role will focus on building strong relationships across all lines of business and functional departments within the company, as well as with strategic customers.ResponsibilitiesRespond to...

  • Customer Solutions Specialist

    2 months ago

    Reading, Pennsylvania, United States Fromm Electric Full time

    Position Overview: The Sales Support Representative is integral in delivering exceptional service and support for telephonic sales and customer interactions. This role involves assisting clients in identifying their requirements, navigating through the sales journey, and fostering robust relationships to guarantee a satisfactory customer experience.Key...

  • Customer Service Representative

    2 weeks ago

    Reading, Pennsylvania, United States Brenntag Full time

    Job Summary:The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration...

  • Retail Customer Service Lead

    2 weeks ago

    Reading, Pennsylvania, United States Ocean State Job Lot Full time

    Customer Service LeadAs a Customer Service Lead at Ocean State Job Lot, you will be responsible for creating a positive experience for each customer who visits the store. Your key responsibilities will include: Creating a positive experience for each customer Ensuring all associates are trained in and follow the company's TREAT program Managing the front end...

  • Assistant Store Manager

    2 weeks ago

    Reading, Pennsylvania, United States Norman's Gift Shops, Inc. Full time

    Job DescriptionNorman's Gift Shops, Inc. is seeking a highly motivated Assistant Store Manager to join our team in the Spring Towne Center, Sinking Spring, PA. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and supporting operational excellence.Key...

  • Retail Customer Service Lead

    2 weeks ago

    Reading, Pennsylvania, United States Ocean State Job Lot Full time

    Customer Service Lead Job DescriptionThe Customer Service Lead role at Ocean State Job Lot is a key position responsible for creating a positive experience for each customer who visits our store. This role ensures all associates are trained in and follow the company's TREAT program, which focuses on providing exceptional customer service.The Customer Service...

  • Bilingual Customer Service Representative

    3 weeks ago

    Reading, Pennsylvania, United States VIMO INC Full time

    Job DetailsJob LocationReading, PA - Reading, PARemote TypeFully RemotePosition TypeFull TimeSalary Range$15.50 - $17.00 HourlyJob CategoryCustomer ServiceJob DescriptionWe are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing...

  • Customer Service Representative

    1 week ago

    Reading, Pennsylvania, United States M&T Bank Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Float Teller. As a Float Teller, you will play a critical role in providing exceptional customer service and supporting the branch team in delivering a differentiated experience to our customers.Key Responsibilities:Provide exceptional customer service and...

  • Pharmacy Customer Service Representative

    1 week ago

    Reading, Pennsylvania, United States Walgreens Full time

    Job Summary:As a Pharmacy Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This role involves registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and assisting the pharmacist in the practice of...

  • Pharmacy Customer Service Representative

    1 week ago

    Reading, Pennsylvania, United States Walgreens Full time

    Job Summary:As a Pharmacy Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This role involves registering sales on assigned cash registers, providing customers with courteous, friendly, and efficient checkout service, and assisting the pharmacist in the practice of pharmacy.Key...

  • Customer Service Supervisor

    3 days ago

    Reading, Pennsylvania, United States Restaurant Depot Full time

    Job Summary:We are seeking a highly skilled Customer Service Supervisor to join our team at Restaurant Depot. In this role, you will be responsible for supervising and training cashiers, front-end loaders, checkers, and U-boat retrieval staff to ensure excellent customer service and efficient store operations.Key Responsibilities:Supervise and Train Staff:...

  • Customer Service Specialist

    7 days ago

    Reading, Pennsylvania, United States Cleartide Full time

    Job OverviewCleartide is seeking a highly skilled Customer Service Technician to join our team. As a key member of our service and operations department, you will be responsible for delivering exceptional customer experiences through safe and efficient field operations.Key Responsibilities:Operate company vehicles and transport equipment to customer...

  • Customer Service Representative

    2 weeks ago

    Reading, Pennsylvania, United States Reading Municipal Light Full time

    Job SummaryThe Customer Support Specialist is responsible for providing exceptional customer service to RMLD customers and other departments, both clerical and administrative. This role requires strong organizational skills, a professional demeanor, and the ability to communicate effectively under stressful and time-sensitive conditions.Key...

  • Customer Service Ambassador

    2 weeks ago

    Reading, Pennsylvania, United States DTLR Full time

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at DTLR. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Provide exceptional...

  • Customer Experience Representative

    2 weeks ago

    Reading, Pennsylvania, United States Weis Markets Full time

    Customer Experience AssociateWeis Markets is seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...

  • General Manager

    1 month ago

    Reading, Pennsylvania, United States Hand & Stone - FGG Spas Full time

    Job Title: General ManagerWe are seeking a highly motivated and experienced General Manager to lead our Hand & Stone Massage and Facial Spa location in Wyomissing, PA. As a General Manager, you will be responsible for driving sales performance, growing the business, and providing an exceptional customer experience to our valued members and guests.Key...

Customer Relations Manager

2 months ago

Reading, Pennsylvania, United States Spectrum Brands Full time

Job Summary

The Customer Relations Manager is responsible for leading all of Customer and Consumer service daily operations which includes approximately 20 employees for Baldwin Hardware. Activities include developing a high-performance team and driving improvements in every aspect of the team people, process, and technology. Provides support and guidance to the team to achieve departmental and organizational objectives.

Key Responsibilities

  • Continuously monitors Call Center and eCare Service Level, metrics and quality measurements for Baldwin Customer Service and Baldwin Consumer-Tech Service; manages resources to ensure all department goals are achieved.
  • Leads department human resource objectives by recruiting, scheduling, coaching, and delivering corrective action when necessary to achieve department goals.
  • Defines and communicates job expectations of Supervisors and oversees Supervisors management and development of the team; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves department objectives by contributing service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and consumer-service standards; resolving problems; completing audits; identifying service trends; determining system improvements and implementing change.
  • Establishes and communicates service metrics; monitors and analyzes results; implements changes.
  • Prepares call center performance reports by collecting, analyzing, and summarizing data/trends.

Order & Customer Account Management

  • Work closely with sales, manufacturing, sourcing, marketing, credit/finance, distribution and any other department, to assure all orders are processed and shipped in accordance with customer specifications and requirements.
  • Oversees RGA and credit request processes; manages sales and customer inquiries.
  • Duties include partner training support (includes processes, systems and product) and business forecasting. Hosts business reviews and onsite visits with service partner. Financial responsibility for invoice/PO management and department AOP targets.
  • Direct management responsibility for CR Planner responsible for interactions between CR department and operations. Expedites and provides updated estimated ship dates for open orders.

Project Management

  • Improves customer-facing and consumer-facing service quality results by evaluating and re-designing department processes.
  • Develop and measure daily performance metrics and business measurements through a variety of scorecards and ad-hock reports. Duties include detailed data mining and deep dive analysis of department performance trends. Create and design reports to assist in gap analysis and to evaluate business needs and requirements.
  • Works with Operations & Product Marketing to achieve business cost of warranty targets, minimize backorders and prepare for NPI launches. Support cross functional initiatives, such as Quality and Engineering by analyzing Consumer Service data and act as subject matter expert relating to specific team performance and data.

Requirements

  • A bachelor's degree in business or 5 years of equivalent experience in a Call Center/Consumer Service leadership position and management of Call Center staff.
  • 5 years experience in Call Center or Service Operations required
  • Proven experience as call center manager or similar position
  • Experience in customer or consumer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Minimal travel required (including international)
  • Strong working knowledge of Finance, Sales, Marketing, Manufacturing and Supply Chain
  • Demonstrated ability to successfully interact in a team-based environment and work well cross-functionally