Bilingual Customer Service Representative
4 weeks ago
Job Location
Reading, PA - Reading, PA
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$15.50 - $17.00 Hourly
Job Category
Customer Service
Job Description
We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.
Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide technical support and assistance to customers
- Manage customer accounts and data entry
- Participate in training and development programs to enhance skills and knowledge
- Work collaboratively with team members to achieve customer satisfaction and business goals
Requirements
- High school diploma or equivalent required
- 2+ years of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in Microsoft Office and customer relationship management software
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Preferred Qualifications
- Bachelor's degree in a related field
- Experience in a call center or customer service environment
- Fluency in Spanish and English
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