Customer Service Ambassador

1 month ago


Reading, Pennsylvania, United States DTLR Full time
Customer Service Representative

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at DTLR. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:
  • Provide exceptional customer service through various channels, including phone, email, and live chat.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Identify and escalate priority issues that require immediate attention.
Requirements:
  • 2+ years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and technical skills, with experience in ecommerce platforms and Magento systems a plus.
  • Self-motivated and able to work independently with minimal supervision.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

DTLR is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.



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