Customer Success Manager
2 weeks ago
The Customer Success team at Penske Truck Leasing Co., L.P. is a dedicated group of customer champions that leverage their expertise to help customers understand, adopt, and implement new transportation technology solutions, so they can achieve their desired outcomes with our products and services.
Key Responsibilities- Customer Onboarding: Ensure seamless integration of our transportation technology solutions with our customers' existing systems and processes.
- Customer Advocacy: Develop and maintain strong relationships with our customers to understand their business goals, needs, and challenges.
- Demonstrate and Deliver Value: Leverage our transportation technology solutions to address our customers' pain points and deliver tangible value.
- Relationship-focused Client Management: Manage and maintain a portfolio of customer relationships, ensuring exceptional customer service and satisfaction.
- Understand and Anticipate Customer Needs: Stay up-to-date on industry trends and customer needs, proactively identifying opportunities to deliver value.
- Influence Product Road Maps: Collaborate with cross-functional teams to shape the development of our transportation technology solutions.
- Administrative Tasks/Data Entry: Perform administrative tasks and data entry as required to support the team.
- Effective Communication Skills (e.g. Written & Verbal)
- Strong Presentation Skills
- Active Listening
- Problem Solving/Critical Thinking
- Time Management
- Organizational Skills
- Attention to Detail
- Prioritize Multiple Priorities
- Emotional Intelligence/Empathy
- Relational Intelligence
- Expectation Management
- Relationship Management
- Customer Service/Customer Focus
- Tech Savviness/Aptitude
- 3-5 years of experience in Customer Service, Communications, Marketing, Sales, Account Management, or Customer Success
- Bachelors Degree preferred but will consider experience in lieu of degree
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
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Customer Success Manager
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Reading, Pennsylvania, United States Penske Truck Leasing Co., L.P. Full timeJob DescriptionThe Customer Success team at Penske Truck Leasing Co., L.P. is a dedicated group of customer champions that leverage their expertise to help customers understand, adopt, and implement new transportation technology solutions, so they can achieve their desired outcomes with our products and services.We are looking for individuals who are agile...
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