Customer Success Manager

2 weeks ago


Reading, Pennsylvania, United States Penske Truck Leasing Co., L.P. Full time
Job Description

The Customer Success team at Penske Truck Leasing Co., L.P. is a dedicated group of customer champions that leverage their expertise to help customers understand, adopt, and implement new transportation technology solutions, so they can achieve their desired outcomes with our products and services.

Key Responsibilities
  • Customer Onboarding: Ensure seamless integration of our transportation technology solutions with our customers' existing systems and processes.
  • Customer Advocacy: Develop and maintain strong relationships with our customers to understand their business goals, needs, and challenges.
  • Demonstrate and Deliver Value: Leverage our transportation technology solutions to address our customers' pain points and deliver tangible value.
  • Relationship-focused Client Management: Manage and maintain a portfolio of customer relationships, ensuring exceptional customer service and satisfaction.
  • Understand and Anticipate Customer Needs: Stay up-to-date on industry trends and customer needs, proactively identifying opportunities to deliver value.
  • Influence Product Road Maps: Collaborate with cross-functional teams to shape the development of our transportation technology solutions.
  • Administrative Tasks/Data Entry: Perform administrative tasks and data entry as required to support the team.
Qualifications & Skills
  • Effective Communication Skills (e.g. Written & Verbal)
  • Strong Presentation Skills
  • Active Listening
  • Problem Solving/Critical Thinking
  • Time Management
  • Organizational Skills
  • Attention to Detail
  • Prioritize Multiple Priorities
  • Emotional Intelligence/Empathy
  • Relational Intelligence
  • Expectation Management
  • Relationship Management
  • Customer Service/Customer Focus
  • Tech Savviness/Aptitude
Requirements
  • 3-5 years of experience in Customer Service, Communications, Marketing, Sales, Account Management, or Customer Success
  • Bachelors Degree preferred but will consider experience in lieu of degree
  • Regular, predictable, full attendance is an essential function of the job
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.


  • Reading, Pennsylvania, United States Penske Truck Leasing Co., L.P. Full time

    Job DescriptionThe Customer Success team at Penske Truck Leasing Co., L.P. is a dedicated group of customer champions that leverage their expertise to help customers understand, adopt, and implement new transportation technology solutions, so they can achieve their desired outcomes with our products and services.We are looking for individuals who are agile...


  • Reading, Pennsylvania, United States Penske Full time

    Job SummaryThe Senior Success Planner will serve as the bridge between Customer Success and Sales, operating in Sales while being part of the Customer Success team. This role will work closely with Sales to identify business needs and recommend innovative strategies to achieve desired outcomes.Key ResponsibilitiesDevelop and maintain Penske Digital subject...


  • Reading, Pennsylvania, United States Penske Truck Leasing Co., L.P. Full time

    Job SummaryThe Senior Success Planner will serve as a bridge between Customer Success and Sales, working closely with Sales to identify business needs and recommend innovative strategies to achieve desired outcomes.Key ResponsibilitiesDevelop and maintain subject matter expertise in Penske Digital products and servicesCollaborate with Sales to increase deal...


  • Reading, Pennsylvania, United States Spectrum Brands Full time

    Job Title: Customer Relations ManagerSpectrum Brands is seeking a highly skilled Customer Relations Manager to lead our customer service team. As a key member of our organization, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.Key Responsibilities:Lead and manage a team of customer service...


  • Reading, Pennsylvania, United States Spectrum Brands Full time

    Job Title: Customer Relations ManagerThe Customer Relations Manager is a key role within Spectrum Brands, responsible for leading the Customer and Consumer Service team. This position requires a strong leader who can drive improvements in people, process, and technology to achieve departmental and organizational objectives.Key Responsibilities:Develop and...


  • Reading, Pennsylvania, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...


  • Reading, Pennsylvania, United States Annuity Health Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Annuity Health. As a key member of our customer service team, you will be responsible for providing exceptional patient service and collecting payment for medical bills on behalf of our clients.Key ResponsibilitiesProvide top-notch patient service in a fast-paced...


  • Reading, Pennsylvania, United States The GIANT Full time

    About The GIANT CompanyWe're committed to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is putting our customers first, doing what's right, winning together, and making ideas happen.Job SummaryWe're seeking a Customer Service Associate to join our team. As a Customer Service...


  • Reading, Pennsylvania, United States The GIANT Full time

    About The GIANT CompanyWe're a leading retailer committed to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is putting our customers first, doing what's right, winning together, and making ideas happen.Job SummaryWe're seeking a skilled and enthusiastic Customer Service...


  • Reading, Pennsylvania, United States The GIANT Full time

    About The GIANT CompanyWe're committed to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is putting our customers first, doing what's right, winning together, and making ideas happen.Job SummaryWe're seeking a Customer Service Associate to join our team. As a Customer Service...

  • Compressor Technician

    1 month ago


    Reading, Pennsylvania, United States Atlas Copco Compressors LLC -North America Customer Center Full time

    Job SummaryWe are seeking a skilled Compressor Technician to join our team at Atlas Copco Compressors LLC - North America Customer Center. As a key member of our service team, you will be responsible for providing top-notch service and maintenance to our customers' air compressor systems.Key ResponsibilitiesPerform routine preventive service, troubleshoot,...

  • Compressor Technician

    4 weeks ago


    Reading, Pennsylvania, United States Atlas Copco Compressors LLC -North America Customer Center Full time

    Job SummaryWe are seeking a skilled Compressor Technician to join our team at Atlas Copco Compressors LLC - North America Customer Center. As a key member of our service team, you will be responsible for providing top-notch service and maintenance to our customers, ensuring their air compressors and related equipment are running efficiently and...

  • Compressor Technician

    4 weeks ago


    Reading, Pennsylvania, United States Atlas Copco Compressors LLC -North America Customer Center Full time

    Job Title: Compressor TechnicianWe are seeking a skilled Compressor Technician to join our team at Atlas Copco Compressors LLC - North America Customer Center. As a Compressor Technician, you will be responsible for providing top-notch service to our customers, ensuring their air compressors and related equipment are running efficiently and effectively.Key...


  • Reading, Pennsylvania, United States AMMEGA Full time

    About the RoleWe are seeking a highly skilled Product Marketing Manager to join our Ammeraal Beltech team. As a key member of our Product Line Management team, you will be responsible for driving the success of our U.S. assigned product lines or groups.Key ResponsibilitiesDevelop and execute comprehensive go-to-market strategies for product lines, ensuring...


  • Reading, Pennsylvania, United States Niagara Bottling Full time

    About the RoleWe are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at Niagara Bottling. As a key member of our operations team, you will be responsible for leading all aspects of our manufacturing plant, including safety, quality, production, and cost management.This is a developmental opportunity to prepare you for a...


  • Reading, Pennsylvania, United States Designer Brands Full time

    Lead Store Associate RoleThe Lead Store Associate plays a pivotal role in driving sales and results in our stores. This position requires a strong understanding of our company values, including Accountability, Collaboration, Humility, and Passion. As a key partner to the Store Manager, the Lead Store Associate is responsible for assisting with store...

  • Deli Manager

    2 weeks ago


    Reading, Pennsylvania, United States Boyer's Food Markets, Inc. Full time

    Delightful Career OpportunityWe are seeking a highly skilled and motivated Deli Manager to join our team at Boyer's Food Markets, Inc. As a Deli Manager, you will be responsible for leading our deli team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Lead and manage the deli team to achieve sales and customer satisfaction...

  • Shift Manager

    8 hours ago


    Reading, Pennsylvania, United States SUMMERWOOD MASTER Full time

    Job SummaryWe are seeking a highly skilled and motivated Shift Manager to join our team at Summerwood Master. As a Shift Manager, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and maintaining high standards of food safety and quality.Key ResponsibilitiesCustomer Satisfaction/Product...

  • Parts Manager

    3 weeks ago


    Reading, Pennsylvania, United States J.P. Mascaro & Sons Full time

    Parts Manager Job DescriptionJ.P. Mascaro & Sons is a family-owned company with a rich history of serving the mid-Atlantic area since 1964. We are seeking an experienced Parts Manager to join our team at our Berks Division.Key Responsibilities:Order, stock, and issue parts and toolsManage inventory and maintain accurate recordsProvide excellent customer...


  • Reading, Pennsylvania, United States The GIANT Full time

    About The GIANT CompanyWe're a leading retailer dedicated to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is putting our customers first, doing what's right, winning together, and making ideas happen.Job SummaryWe're seeking a Customer Service Associate to join our team. As...