Retail Customer Service Lead

2 days ago


Reading, Pennsylvania, United States Ocean State Job Lot Full time
Customer Service Lead

As a Customer Service Lead at Ocean State Job Lot, you will be responsible for creating a positive experience for each customer who visits the store. Your key responsibilities will include:

Creating a positive experience for each customer
Ensuring all associates are trained in and follow the company's TREAT program
Managing the front end schedule
Resolving customer service related opportunities in the best interest of the company and the customer

Requirements

Strong customer service skills
Ability to manage and train associates
Strong communication and problem-solving skills

About Ocean State Job Lot

Ocean State Job Lot is a leading retailer of closeout merchandise and surplus items. We are committed to providing our customers with a positive shopping experience and to supporting our communities through charitable giving and volunteerism.

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