Customer Service Associate
2 weeks ago
Position Overview
The Customer Care Representative plays a vital role in delivering exceptional service to our clients. This position involves managing all incoming customer communications via phone and making outbound calls as necessary, adhering to established protocols and procedures.
Key Responsibilities:
- Address all customer inquiries received through telephone regarding patient results, test inquiries, service concerns, and other related matters to ensure superior service.
- Communicate laboratory results to clients and patients following established guidelines.
- Maintain accurate documentation of call history and reporting in the required format.
- Engage with clients to resolve routine issues related to patient testing and result reporting.
- Provide education and support to clients regarding the laboratory processes.
- Recognize the significance of Quality Service and understand how it is evaluated.
- Perform additional duties as necessary to fulfill customer needs.
Qualifications:
Education: A minimum of a high school diploma or equivalent is preferred.
Experience: Previous experience in a medical or customer service role is advantageous.
Skills:
- Ability to collaborate effectively within a team environment.
- Strong organizational capabilities.
- Ability to maintain composure in high-pressure situations.
- Proficiency in adhering to company policies and procedures.
- Familiarity with basic office equipment and proficient computer skills.
- Exemplary integrity and commitment to organizational values.
Equal Opportunity Employer: Navy Times is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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