Customer Support Associate
2 weeks ago
Customer Service Representative
Job Category: Customer Service Requisition Number: IFCI504370
Job Overview
Industrial Fumigant Company (IFC) is a leader in providing pest management solutions tailored for the commercial food sector.
As a Customer Service Representative, you will operate under the guidance of the Customer Service Manager. Your primary responsibilities will include engaging with clients and internal team members, processing orders, preparing freight quotes, and tracking shipments. You will also be tasked with maintaining applicators' licenses and entering stewardship data, managing product costs and pricing, and ensuring accurate documentation of customer-approved pesticide lists, labels, and Safety Data Sheets (SDS).
Key Responsibilities:
- Handle inquiries and calls from customers and field personnel.
- Assist clients by taking and inputting orders into the order processing system.
- Perform data entry and submit information to SharePoint for tracking shipments, product details, bill of ladings, equipment parts, and other essential documentation.
- Collaborate closely with Accounting, Marketing, and other departments to assist with cost adjustments, sales comparisons, and special projects.
What We Offer:
- Competitive compensation
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid time off and holidays
- Employee discounts, tuition reimbursement, and dependent scholarship awards
- Extensive training programs as an industry leader
Founded in 1937, IFC has established a strong reputation for delivering consistent, reliable, and high-quality service to our clients. As the only nationwide pest management firm focused exclusively on the food industry, we prioritize PEOPLE, PROGRESS, and PROFESSIONALISM.
Requirements:
Applicants must be able to pass a drug screening and background check. Candidates should meet job requirements and perform duties with or without accommodations.
Additional Skills Required:
- Proficiency in sales, Microsoft Access, and Adobe Pro, along with familiarity with office procedures and equipment.
Keywords: competitive earnings, career development, training, service, administrative support, regulatory compliance, communication, data entry, record keeping, customer service management, office administration.
Skills:
- Self-Management: Intermediate
- Document Management: Intermediate
- Flexibility: Some Knowledge
- Communication: Intermediate
- Problem Solving: Intermediate
- Conflict Management: Intermediate
- Customer Service: Advanced
- Microsoft Office: Intermediate
- Excel: Intermediate
Education:
- Required: High School/GED or better.
- Preferred: Associate's degree or better.
Experience:
- Preferred: 1-2 years in Customer Service.
We are an Equal Opportunity Employer, committed to providing a workplace free from discrimination for all employees and applicants.
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