Guest Services Representative

1 week ago


Montgomery, Alabama, United States Pchresorts Full time

Position Title: Front Desk Agent (Part-Time) - $12/hour

Job Category: Front Office

Requisition Number: FRONT010154

Overview:

We are seeking a dedicated Night Audit / Front Desk Agent who embodies a passion for exceptional hospitality and maintains a positive demeanor. This role is ideal for individuals who thrive in a collaborative environment, are committed to excellence, and take pride in their contributions.

Key Responsibilities:

  • Deliver outstanding service to guests by adhering to established hospitality standards.
  • Manage the check-in and check-out processes for guests efficiently.
  • Accurately post charges to guest accounts and verify credit card transactions.
  • Reconcile the cash drawer at the end of each shift.
  • Provide timely information and assistance to guests regarding their inquiries and concerns.

Qualifications:

Skills:

Demonstrated ability to communicate effectively and provide excellent customer service.

Behaviors:

Exhibit a proactive approach to problem-solving and a willingness to assist guests and team members.

Motivations:

Driven by a desire to create memorable experiences for guests.

Education & Experience:

Prior experience in a hospitality or customer service role is preferred.

Licenses & Certifications:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discriminate against employees or applicants based on inquiries about pay or discussions regarding compensation.



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