Technical Support Specialist

2 days ago

Pensacola, Florida, United States Novel Applications of Vital Information Full time
Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Novel Applications of Vital Information. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and internal stakeholders.

Key Responsibilities:

Support and provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems.
Provide support for the escalation and communication of status to agency management and internal customers.
Observe, analyze, and report data; and when appropriate, make necessary repairs to equipment.
Utilize various engineering and scientific drawings, manuals, and other related documentation in the performance of assigned tasks.

Requirements:

Must be able to work shift schedule.
Must be a U.S. Citizen.
Must have Active TS with SCI eligibility or an Active TSSCI for consideration.
Must be able to obtain DHS Suitability.
4+ years of directly relevant experience.

Desired Skills:

Experience interfacing with software development, testing, integration, deployment, sustainment, maintenance, etc.
Experience working in an Agile environment.
Experience with ITIL methodology.
Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.

Benefits:

$50k with Benefits.
Full-Time, Daytime Schedule - Hybrid.
No Relocation Fees.

About Us:

Novel Applications of Vital Information is a premier technology services company that provides solutions in the areas of Cyber Security, Information Management, and Systems Integration. We are a business that combines experience, creativity, flexibility, pragmatism, and cost-effective solutions to deliver measurable business value to our clients.

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