Technical Support Specialist

1 month ago

Pensacola, Florida, United States Goldbelt Full time
Job Title: Technical Support Specialist

Overview

Goldbelt Nighthawk offers innovative solutions in software development and cybersecurity. Our team is dedicated to providing dynamic cybersecurity solutions that meet the unique needs of our customers.

Job Summary:

The Technical Support Specialist will provide technical support to the Navy Medicine Operational Training Command (NMOTC). The successful candidate will work closely with the IT Service Area to provide technical communication and media support services during core business hours and command-hosted training events.

Key Responsibilities:

  • Perform Classroom/Auditorium Technical Support
  • Design, configure, install, and maintain audio/visual/web conferencing software, systems, and media services
  • Provide technical communication and media support services during core business hours and command-hosted training events
  • Provide Audio/Visual equipment support to all classroom, conference room, and command meeting spaces
  • Maintain comprehensive lifecycle of classroom, conference room, and command meeting space equipment
  • Perform monthly health checks of classroom, conference room, and command meeting space equipment for patch management and resolve unreported problems
  • Resolve helpdesk tickets related to Microsoft 365, eLearning, telecommunications, audiovisual, and media support services
  • Collaborate with instructors to provide technical expertise that supports delivery of quality education for command students
  • Maintain all traction of Mobile Device Management
  • Ensure all mobile devices are enrolled in Mobile Iron and Purebred
  • Provide SharePoint Online, OneDrive, and TEAMS user support as Microsoft 365 Product Subject Matter Expert
  • Resolve tickets and issues involving video streaming, graphic design, web-enabled graphic tools, interface development, and content management systems

Qualifications:

  • Knowledge of hardware and software management principles, methods, and procedures for troubleshooting issues with audio/video/web teleconferencing capabilities and smart phone technologies
  • Ability to work independently and with a team to support local and remote staff and students with troubleshooting software and hardware issues, instructing end-users on the use of common business, medical, educational, communications, and reference software in support of classroom technology, proctoring exams, and video conferencing equipment, as well as mobile device technologies
  • Ability to use sound business sense and ability to analyze, prioritize, identify, and implement solutions for the command's education and training requirements
  • Knowledge of IT hardware and software management principles, methods, and procedures for troubleshooting issues with audio/video/web teleconferencing capabilities and smart phone technology
  • Knowledge of NMOTC subordinate locations to provide required site visits for onsite support as needed
  • Proficient with oral and written communication to present senior military leaders with professional onsite and virtual technical support during high-visibility events
  • Strong organizational and time management abilities, with the capacity to handle multiple tasks and meet deadlines in a fast-paced environment

Minimum Qualifications:

  • Minimum 3 years of related experience
  • Must be a US citizen
  • Must have and ability to maintain a Secret clearance
  • Required Services will include 25% travel to remote

Preferred Qualifications:

  • Related certifications

Benefits:

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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