Technical Support Specialist

2 days ago

Pensacola, Florida, United States Avid Technology Professionals Full time
Job Summary

Avid Technology Professionals is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support and resolution to our customers.

Key Responsibilities
  • Provide Tier I and II support for customers, including troubleshooting, diagnosis, and resolution of technical issues.
  • Work closely with customers and internal teams to resolve technical issues and provide status updates.
  • Utilize various engineering and scientific drawings, manuals, and other related documentation to perform assigned tasks.
  • Monitor system health and status, and document problems and resolutions through a tracking program.
  • Perform various administrative duties and provide technical assistance to remotely located users.
Requirements
  • 6+ years of directly relevant experience.
  • Experience with monitoring system health and status.
  • Experience documenting problems and resolutions through a tracking program.
  • Experience performing various administrative duties and providing technical assistance.
  • Experience with ITIL methodology and DoD M Compliance at IAT Level I.
Preferred Qualifications
  • Experience interfacing with software development, testing, integration, deployment, sustainment, maintenance, and other teams.
  • Experience working in an Agile environment.
  • Experience with shell scripts, TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays, and other related technologies.
About Avid Technology Professionals

Avid Technology Professionals is a premiere provider of software and systems engineering, and acquisition program management services for the community. We are actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors.

Employee Benefits
  • A Supportive and Equitable Working Environment that is both Stimulating and Challenging.
  • Competitive Hourly Salary.
  • Unique Employee Success Sharing Program that allows ATP employees to Share in Company's Successes.
  • Automatic Approved Overtime (as long as contract permits).
  • Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing Component.
  • Company Medical Coverage Plans - HMO, Open Access, PPO plans.
  • Company Dental Plan - widely accepted, comprehensive, and flexible.
  • Progressive Overtime Policy.
  • Flexible Spending Account benefit.
  • Lucrative Referral Bonus Policy.
  • Holiday Scheduling that Coincides with Government Holidays.
  • Robust Professional Expenses & Training Program.
  • Computer Allowance.
  • Internet Allowance.
  • Short and Long Term Disability.
  • Life Insurance.

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