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Technical Support Specialist

2 months ago


Pensacola, Florida, United States Solutions³ LLC Full time
Job Title: Technical Support Specialist

Solutions³ LLC is seeking a skilled Technical Support Specialist to join our team in supporting our prime contractor and their U.S. Government customer on a large mission-critical development and sustainment program.

Job Summary

The successful candidate will perform a wide variety of technical tasks in support of operations, production, and test environments, including troubleshooting, problem identification, and resolution of technical issues.

Key Responsibilities
  • Support and provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Observe, analyze, and report data; and when appropriate make necessary repairs to equipment
  • Utilize various engineering and scientific drawings, manuals, and other related documentation in the performance of assigned tasks
Requirements
  • Must be a US Citizen
  • Must have an active Top Secret clearance with an ability to obtain SCI eligibility
  • Must be able to obtain DHS Suitability prior to starting employment
  • 6+ years of directly relevant experience
Preferred Qualifications
  • Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix
  • Experience with monitoring system health and status
  • Experience documenting problems and resolutions through a tracking program
  • Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users
Education and Certifications
  • HS Diploma
  • DoD M Compliance at IAT Level I
  • Information Technology Infrastructure Library (ITIL) certification