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Technical Support Specialist

2 months ago

Pensacola, Florida, United States Solutions , LLC Full time

Solutions3 LLC is seeking a highly skilled Technical Support Specialist to join our team in supporting a large mission-critical development and sustainment program. The successful candidate will be responsible for providing technical support and troubleshooting services to our customers and internal teams. Key responsibilities include:

* Providing Tier I and Tier II support for technical issues and incidents
* Collaborating with software development, testing, and integration teams to resolve technical issues
* Utilizing various engineering and scientific drawings, manuals, and documentation to perform assigned tasks
* Documenting problems and resolutions through a tracking program

Required skills and experience include:

* 6+ years of directly relevant experience in technical support and troubleshooting
* Experience with monitoring system health and status
* Familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows, VMware, SharePoint, Citrix
* Experience with ITIL methodology and incident management systems

Preferred skills and experience include:

* Experience working in an Agile environment
* Familiarity with shell scripts and programming languages
* Experience with network operations and cybersecurity

Certifications required include DoD M Compliance at IAT Level I and Information Technology Infrastructure Library (ITIL) certification. A high school diploma is also required. The successful candidate will be a US citizen with an active Top Secret clearance and the ability to obtain TS/SCI clearance. The position requires the ability to work in a fast-paced environment and collaborate with cross-functional teams.