Technical Support Specialist
2 weeks ago
We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing technical support for both Tier I and Tier II issues, ensuring the seamless operation of essential systems.
Key Responsibilities:- Provide technical support for Tier I and Tier II issues
- Analyze system data to identify and diagnose complex technical issues
- Work closely with internal teams and agency management to escalate and communicate the status of issues
- Utilize technical manuals and engineering documents to optimize system performance
- Develop and implement solutions to improve system health and reduce downtime
- Minimum 6+ years of directly relevant experience
- Deep understanding of operating systems such as Solaris, AIX, Red Hat, and Microsoft Windows
- Experience with system health monitoring, problem documentation, and remote technical support
- Familiarity with VMware, SharePoint, Citrix, and advanced shell scripting languages
- Tier I and Tier II experience in incident response, troubleshooting, and performance optimization
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to work on cutting-edge projects that make a real difference
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application online today.
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