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Guest Services Representative

2 months ago

Phoenix, Arizona, United States free-classifieds-usa Full time

Position Overview:

The Front Desk Agent plays a crucial role in ensuring guests have a memorable experience. This position involves managing guest check-ins and check-outs, providing essential information about the hotel and local attractions, and ensuring all transactions are processed accurately.

Key Responsibilities:

  • Facilitate and confirm guest arrivals and departures, adapting to any changes as necessary.
  • Process payments and verify billing details to ensure accuracy.
  • Provide guests with comprehensive information regarding hotel amenities and local points of interest.
  • Generate daily reports to communicate essential information to subsequent shifts.
  • Complete cashier duties and ensure secure handling of cash at the end of each shift.
  • Manage wake-up call requests and relay them to the appropriate departments.
  • Report any emergencies, lost items, or theft incidents to the security team.
  • Maintain contingency lists for emergencies and communicate important messages as needed.

What We Offer:

  • A supportive and collaborative work environment.
  • Opportunities for personal and professional growth.
  • Discounts on accommodations, dining, and retail items.
  • Recognition programs to celebrate employee contributions.

Candidate Profile:

The ideal candidate will possess a warm and welcoming demeanor, a strong team-oriented mindset, and exceptional attention to detail. This role requires adherence to quality assurance standards and the ability to perform physical tasks as needed.

Inclusivity Commitment:

We prioritize creating a welcoming atmosphere for all employees, valuing diversity and inclusion in our workplace culture.