Customer Experience Representative

6 days ago


Fort Myers, Florida, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly motivated and customer-focused Seasonal Customer Experience Representative to join our team at the Fort Myers International Airport location. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring a positive experience from start to finish.

Key Responsibilities
  • Customer Service: Meet and greet customers in a professional and friendly manner, providing superior service and ensuring a positive experience.
  • Rental Process: Facilitate the rental process, verifying and documenting all necessary driver information to ensure an efficient and timely rental and return experience.
  • Product and Service Sales: Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
  • Additional Services: Offer additional customer assistance, including directions, maps, local area information, and appropriate service information.
  • Communication: Answer incoming calls for reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, and other vendors.
  • Vehicle Assessment: Assist in assessing the condition of rental vehicles upon return.
  • Problem Resolution: Notify management of any known customer or vehicle problems and required vehicle maintenance.
Requirements
  • Age: Must be at least 18 years old.
  • Education: High School Diploma or G.E.D. required.
  • Experience: Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
  • Driver's License: Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years.
  • Background: No drug or alcohol-related conviction on your driving record in the past 5 years.
  • Availability: Must be available for evening shifts, including weekends and holidays.
What We Offer

As a Seasonal Customer Experience Representative with Enterprise Mobility Inc, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our customers. We offer a competitive hourly rate, with opportunities for overtime pay and a monthly customer service bonus.



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