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Operational Support Specialist

2 months ago


Concord, North Carolina, United States Quan Full time
Job Title: Operational Support Specialist

We are seeking a highly organized and detail-oriented Operational Support Specialist to join our team at Quan. This role is responsible for providing administrative support to various departments, ensuring smooth office operations, and maintaining accurate records.

Key Responsibilities:
  • Serve as the primary point of contact for internal and external communication, addressing operational issues and concerns in a timely manner.
  • Work with municipalities to coordinate inspections, possess critical thinking skills, and learn new processes.
  • Answer phone calls, greet visitors, and provide information, receiving mail, documents, packages, and courier delivers, and distributing items.
  • Schedule and manage appointments, services, and field-related services, assist in monitoring builder portals for documentation, and maintain office files, records, and activity logs.
  • Perform routine data entry tasks accurately, collect and process client VPOs/EPOs as needed, address client inquiries and concerns professionally, and handle office equipment, supplies, and document pickups.
  • Assist other teams when needed and perform other duties as assigned.
Requirements:
  • High school graduation or equivalent, fluent in Spanish preferred but not required, strong computer skills (MS Office Suite), and plumbing knowledge preferred but not required.
  • Construction experience preferred but not required, Sage Field Operations (SFO) experience preferred but not required, and previous administrative experience preferred but not required.
Standards of Performance:
  • High-level attention to detail to ensure accuracy of data, act independently, and originate new approaches to problems.
  • Maintain initiative to preserve the flow of work, work under stress with commitment to deadlines, sustain interpersonal relationships, and complete tasks in an accurate and timely manner.
  • Maintain Company information in a confidential manner, attend work regularly and on time, and adhere to Company policies and procedures regarding absences and tardiness.
  • Willingness to embrace change in a growing company, ability to work accurately and independently, excellent written and verbal communication skills, and ability to learn new methods & systems required to adapt to changes in the work environment.
Mental and Physical Requirements:

The physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.

Must be able to sit, talk, hear, and stand frequently throughout the day, and occasional lifting of office supplies or materials.

Working Environment and Conditions:

This position requires working in an office environment, regular business hours (7:00 a.m.- 4:00 p.m.), and benefits including 401(k), 401(k) matching, dental insurance, employee assistance program, health insurance, health savings account, life insurance, paid time off, vision insurance, and maternity/paternity leave.

Stancil Painting & Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.