Operational Support Coordinator

1 week ago

Concord, North Carolina, United States Quan Full time
Job Description

We are seeking an experienced Operational Support Specialist to join our team at Quan. This critical role is responsible for maintaining office efficiency and ensuring smooth operations. The ideal candidate will handle communication, organize files, assist in field scheduling, and provide essential support to various departments.

Key Responsibilities:

  • Serve as the primary point of contact for front desk calls and internal/external communication.
  • Address operational issues and concerns in a timely fashion.
  • Work with municipalities to coordinate inspections.
  • Possess critical thinking skills and learn new processes.
  • Answer phone calls, greet visitors, and provide information.
  • Receive and distribute mail, documents, packages, and courier deliveries.
  • Schedule and manage appointments, services, and field-related services.
  • Assist in monitoring builder portals for documentation.
  • Maintain office files, records, and activity logs.
  • Perform routine data entry tasks accurately.
  • Collect and process client VPOs/EPOs as needed.
  • Address client inquiries and concerns professionally.
  • Handle office equipment, supplies, and document pickups.
  • Assist other teams as needed.

Requirements:

  • High school graduation or equivalent.
  • Fluent in Spanish (preferred but not required).
  • Strong computer skills (MS Office Suite).
  • Plumbing knowledge (preferred but not required).
  • Construction experience (preferred but not required).
  • Sage Field Operations (SFO) experience (preferred but not required).
  • Previous administrative experience (preferred but not required).

Standards of Performance:

  • High-level attention to detail to ensure data accuracy.
  • Act independently and originate new approaches to problems.
  • Maintain initiative to preserve workflow.
  • Work under stress with commitment to deadlines.
  • Sustain interpersonal relationships, encouraging openness, candor, and trust.
  • Complete tasks accurately and on time.
  • Maintain company information in confidence.
  • Attend work regularly and on time, adhering to company policies and procedures.
  • Embrace change in a growing company.
  • Ability to work accurately and independently.
  • Excellent written and verbal communication skills.
  • Ability to learn new methods and systems.
  • Accurate, organized, and detail-oriented with exceptional follow-up skills.
  • Frequent communication with customers, managers, and field employees.

Mental and Physical Requirements:

  • The physical activities described are representative of those required to perform the essential functions of this job.
  • Reasonable accommodation may be made to enable individuals with disabilities.
  • Must be able to sit, talk, hear, and stand frequently throughout the day.
  • Occasional lifting of office supplies or materials.

Working Environment and Conditions:

  • This position requires working in an office environment.
  • Regular business hours (7:00 a.m.- 4:00 p.m.).

Benefits:

  • 401(k)
  • 401(k) matching (100% up to 1st 4% deferred)
  • Dental insurance
  • Employee Assistance Program (EAP)
  • Health insurance
  • Health savings account
  • Life insurance (Group & Voluntary)
  • Paid time off
  • Vision insurance
  • Maternity/Paternity Leave

Quan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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