Parts Support Specialist

4 weeks ago


Concord, North Carolina, United States WMH Corporation Full time
Job Title: Parts Support Specialist - Material Handling Expert

At WMH Corporation, we're seeking a highly skilled Parts Support Specialist to join our dynamic team. As a key member of our material handling department, you'll play a crucial role in providing exceptional customer service and support.

Key Responsibilities:
  • Master counter sales and address customer inquiries with a smile.
  • Command daily parts orders and orchestrate seamless drop shipments.
  • Fulfill orders with precision in shipping or customer pickup.
  • Nurture a spotless, secure, and inviting workplace and warehouse.
  • Resolve inventory discrepancies with ease.
  • Transport parts shipments with the expertise of a logistics pro.
  • Check in daily and weekly stock orders to ensure seamless operations.
  • Foster a culture of collaboration and camaraderie with your team.
  • Collaborate with service technicians to determine parts requirements for repairs.
  • Offer recommendations for parts and modifications to enhance equipment performance.
  • Maintain up-to-date knowledge of industry trends, new products, and advancements.
  • Assist in developing parts sales strategies and promotions to boost customer engagement and satisfaction.
  • Ensure compliance with safety regulations and quality standards.
Requirements:
  • A High School Diploma or GED.
  • Exceptional customer service skills.
  • Parts experience in heavy equipment, agriculture, or automotive industries (preferred).
  • Proven experience in parts management, customer service, or a similar role in the material handling or related industry.
  • Strong understanding of inventory and supply chain management principles.
  • A positive, collaborative spirit within a dynamic team.
  • Proficiency in Microsoft 365 Suite, especially advanced Excel.
  • A tireless work ethic driven by dedication, self-motivation, and boundless energy.
  • Unwavering attention to detail - your superpower.
  • Superior analytical and interpersonal skills.
  • A knack for creative problem-solving and strategic planning.
  • Coaching prowess that sets you apart.
  • A gift for articulate verbal and written communication.
Benefits:
  • Top-notch health insurance.
  • Paid holidays and paid time off (vacation & personal time).
  • Retirement plan, profit sharing, and financial planning support.
  • A flexible schedule that puts life back in balance.
  • Stay connected with a cell phone allowance.
  • Professional development assistance that fuels your growth.


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