Head of Premium Services

2 weeks ago


San Jose, California, United States Aramark Corporation Full time

Overview: The Director of Premium Services at Aramark Corporation plays a pivotal role in overseeing the premium and catering operations within the organization. This position demands a strategic leader who can manage a dynamic team and ensure exceptional service delivery.

Key Responsibilities:

  • Oversee the comprehensive catering operations, including event day and game day services, while supervising and guiding the team.
  • Facilitate regular departmental meetings to discuss operational strategies and ensure alignment across all premium service functions.
  • Maintain and nurture client relationships through consistent communication and collaboration.
  • Mentor and develop team members to enhance their skills and contribute to the company's talent development initiatives.
  • Ensure the successful execution of catering services, from preparation to cleanup, for various events.
  • Design and implement catering solutions tailored to meet client needs and preferences.
  • Establish and uphold service standards to guarantee a consistent and high-quality experience for all clients.
  • Stay informed about current trends in catering and hospitality to provide innovative solutions to clients.
  • Assist in the planning and negotiation of contracts for special events.
  • Train catering staff to ensure adherence to established standards and protocols.
  • Set and achieve sales, food, and labor targets while managing the financial aspects of the department.
  • Ensure compliance with all safety and health regulations related to food service.

Qualifications:

  • A minimum of 4 years of relevant experience in catering or hospitality.
  • 1-3 years of experience in a managerial capacity.
  • Proven background in event planning and catering services.
  • A Bachelor's degree or equivalent professional experience.
  • Excellent communication and interpersonal skills.
  • Flexibility to work during events and peak hours.
  • Completion of Food Handlers and Alcohol Service Certifications as required.

About Aramark: Aramark is dedicated to providing exceptional service and creating a positive impact in the communities we serve. We are committed to fostering an inclusive environment where every employee can thrive and contribute to our mission.



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