Service Consultant

7 days ago

San Jose, California, United States Premier Nissan Of San Jose Full time
About the Role

Premier Nissan of San Jose is a leading automotive dealership with a strong commitment to customer satisfaction and community involvement. We are seeking a highly skilled and motivated Service Advisor to join our team.

Key Responsibilities
  • Oversee service orders and workflow to ensure prompt, courteous, and effective service to customers.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide exceptional support for owner inquiries, whether phone or in-person, to ensure seamless customer interactions.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently to maximize productivity.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems, order parts and tools as necessary.
  • Oversee administration of warranty claims and training of service department staff.
  • Reinforce company policies and adhere to company standards.
  • Encourage compliance with applicable laws and regulations.
  • Maintain good working relationships with factory representatives and foster positive employee relations.
Requirements
  • Minimum of 1 year of previous Service Advisor experience.
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.
Compensation and Benefits
  • Competitive compensation plan based on experience, ranging from $48k to $150k per year.
  • Medical, dental, and vision insurance.
  • 401(k) with company match.
  • Premium, ongoing professional development opportunities.
  • Participation in community service days.
  • Employee programs for referral bonuses, vehicle acquisition, and automotive purchases.
  • Cross-selling opportunities across Premier Brands.
What We Offer

Premier Nissan of San Jose is committed to providing a positive and supportive work environment. We offer a range of benefits and opportunities for growth and development.

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