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Wine Specialist
2 months ago
The Wine Specialist plays a crucial role in enhancing the wine and beverage experience within our establishment.
Our goal is to deliver exceptional service while educating and guiding patrons in their wine selections and pairings, ensuring that we meet high standards and anticipate customer preferences.
Key Responsibilities:
- Advises guests on wine selections based on their budget, preferences, and menu choices.
- Manages the serving and storage of wines, providing training to team members on the wine offerings.
- Guarantees that wines are served in appropriate glassware and at optimal temperatures.
- Exhibits a welcoming demeanor, extensive knowledge of wines and spirits, and excellent interpersonal skills.
- Maintains a deep understanding of regional wine regulations, appellations, grape varieties, harvest cycles, climate, soil conditions, and fermentation techniques.
Customer Engagement:
- Ensures all guests receive outstanding service and attention.
- Confidently makes recommendations to enhance the dining experience.
- Maximizes sales opportunities while prioritizing guest satisfaction.
- Collaborates with restaurant staff to foster a positive dining atmosphere.
- Welcomes guests and addresses any inquiries they may have.
- Notifies team members when tables require assistance and supports them in their duties.
- Possesses comprehensive knowledge of the menu to provide informed suggestions.
- Monitors guest satisfaction during meals and addresses any issues promptly.
Departmental Duties:
- Maintains an in-depth knowledge of the wine menu.
- Acts as a professional and valued team member, demonstrating flexibility in enhancing customer experiences.
- Arrives punctually for scheduled shifts and adheres to company policies regarding attendance.
- Ensures proper inventory levels of wine and follows correct ordering protocols.
- Keeps the wine storage area organized and clean.
- Monitors the quality and availability of necessary equipment, keeping management informed of any needs.
- Ensures that wine lists are accurate and up-to-date in collaboration with management.
- Responsible for conducting and maintaining monthly wine inventory.
- Treats company property with care and respect.
- Participates in meetings and training sessions as required by management.
- Remains informed about current regulations regarding hygiene, licensing, and other relevant laws applicable to the restaurant.
- Follows and maintains cleaning protocols as outlined.
- Demonstrates the ability to stay focused and on-task.
Qualifications:
Experience as a Wine Specialist: 2 years (Preferred)
Experience in Upscale Fine Dining: 2 years (Required)
Education:
- High school diploma or equivalent (Preferred)
Additional Experience:
Sommelier: 2 years (Preferred)
Fine Dining: 3 years (Preferred)
Inventory Management: 1 year (Preferred)
Aqua Restaurant Group is an equal opportunity employer.