Strategic Account Executive

3 weeks ago

Southfield, United States Employee Health Insurance Management Inc Full time
Job Description

Summary:

The Strategic Account Executive serves as the primary contact to assigned clients and/or TPAs with the goal of delivering the complete EHIM experience. This role is responsible for executing detailed, comprehensive, and accurate group/TPA implementations as well as group/TPA strategy meetings with the intent and goal of retention.

Key Responsibilities:

  • Responsible for all aspects of the account relationship including retention, client satisfaction, strategic business planning, client performance reviews, evaluations, report delivery, and interpretation.
  • Initiate and participate in pharmacy benefits strategy development with clients (brokers/TPAs) to position EHIM within the clients' healthcare strategy with a focus on retention and adding value-added services.
  • Coordinate deliverables for current clients in an RFP situation and manage the discovery and solution development process.
  • Understand key players, competitors, trends, and customer needs as well as EHIM's potential and share within the targeted industry and account base.
  • Ability to understand current healthcare trends and issues and effectively communicate how they may impact client strategies.
  • Interface and facilitate communications with appropriate leaders within EHIM to help problem solve or support new service offerings.
  • Understand and consistently utilize EHIM best practices for client implementations and ongoing service.
  • Establish a link between EHIM's capabilities and the customer's business strategy.
  • Effectively communicate client intentions and expectations to internal teams that support effective delivery of service.
  • Develop a contact matrix and establish strong relationships with key decision makers and project facilitators.
  • Approach the account management process with a high degree of professionalism and effectiveness by successful utilization of summaries of understanding, business reviews, and value analysis.
  • Serve as the single point of contact for an assigned base of established clients/TPAs.
  • Maintain client and TPA relationships while responding to all inquiries, requests, and concerns.
  • Initiate monthly and quarterly client and agent 'check-ins', status calls, and touch points.
  • Initiate a 30, 60, and 90-day 'check-in' calls with new business clients.
  • Compose, comprehend, and present pharmacy renewals or quarterly client reviews.
  • Mentor and set examples in accordance with EHIM's corporate culture to other representatives assigned to accounts.
  • Prepare and present monthly status reports and other reports as required.
  • Demonstrate willingness to go above and beyond day-to-day responsibilities and assist in other areas or activities when necessary to reach a collective goal or satisfy a client request.
  • Other duties as assigned by Client Services Manager.
  • Follow all policies and procedures related to job responsibilities.

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