Enterprise Solutions Manager

1 day ago

Birmingham AL USA, United States Dash Solutions Full time
Job Title: Engagement Manager

At Dash Solutions, we are seeking a highly skilled Engagement Manager to join our Professional Services team. As an Engagement Manager, you will be responsible for delivering best-in-class experiences for our customers throughout their journey, including implementation and post-launch.

Key Responsibilities:
  • Deliver multiple concurrent projects and achieve target KPIs for customer happiness, quality, budget, and timelines
  • Serve as primary point of contact for clients and build strong relationships with key stakeholders, including client program leads, executives, and other influencers
  • Lead design discussions with clients to understand business needs and translate into technical requirements
  • Serve as a Subject Matter Expert for building and rolling out Channel Incentives or Recognition programs
  • Serve as an internal advocate for the customer and manage cross-functional resources
  • Contribute to strategic internal initiatives to help the Professional Services department scale
Requirements:
  • 5-8 years of experience delivering software projects for enterprise clients
  • Experience in consulting, professional services, customer success, or related field
  • Exceptional client management and communications skills
  • Exceptional project management skills with proven track record of managing multiple concurrent projects
  • Strong presentation, meeting facilitation, and written communication skills
  • Strong technical aptitude
  • Strong PowerPoint and Excel skills
  • Willingness to travel to customer locations as needed, up to 10%
Our Ideal Candidate:
  • 5-8 years of experience delivering software projects for enterprise clients
  • Experience in consulting, professional services, customer success, or related field
  • Exceptional client management and communications skills
  • Exceptional project management skills with proven track record of managing multiple concurrent projects
  • Strong presentation, meeting facilitation, and written communication skills
  • Strong technical aptitude
  • Strong PowerPoint and Excel skills
  • Willingness to travel to customer locations as needed, up to 10%
Our Culture:

At Dash Solutions, we have an entrepreneurial culture where individuals with creative ideas and the motivation to implement them can make a big impact. We offer a competitive salary and benefits package, flexible PTO policy, matching 401k plan, medical, dental, vision, life term, and short-term disability coverages. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, or any other status protected by applicable law.

Our Core Values:
  • S - We use creativity to develop innovative Solutions
  • P - We are Passionate about delivering for our customers every day
  • A - We lead and communicate with Authenticity
  • R - We row together with Respect for everyone and enjoy the ride
  • K - The Key to our success is our willingness to ask "Why Not?"

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