Mental Health Case Manager

4 days ago

Kirkland, Washington, United States Kaiser Full time
Job Summary:

The Mental Health Case Manager provides comprehensive services to support and empower members to take an active role in their healthcare experience. This includes providing supportive interventions, psycho-educational interventions, crisis planning and intervention, linkage to health plan and community resources, and other activities aimed at maintaining or enhancing the member's coping capacity and stability.

Key Responsibilities:
  • Outreach and Care Coordination: Provide outreach and care coordination as requested by the mental health care team or as needed to facilitate smooth transitions between mental health providers and different levels of care.
  • Crisis Planning and Intervention: Assess and triage referred cases utilizing chart reviews, screening calls, and full assessments to determine the level of care needed. Provide effective communication of findings, actions taken, and further recommendations to appropriate care providers.
  • Patient-Centered Care Planning: Develop and document patient-centered plans of care in collaboration with the member/family, appropriate KP staff, and providers. Develop relapse prevention plans as indicated.
  • Interdisciplinary Collaboration: Serve as an integral member of the interdisciplinary care team, attending and facilitating care conferences, providing consultation and coordination with care team members, and advocating and collaborating across systems to support the member.
  • Brief Interventions: Provide brief interventions using evidence-based techniques such as behavioral activation, problem-solving, motivational interviewing, or other appropriate short-term approaches to promote patient engagement, self-management, and recovery.
  • Resource Knowledge: Maintain thorough knowledge of Kaiser Permanente services/benefits, public/private community resources, and federal/state laws that affect healthcare planning. Participate in educational activities that further the member's capacity to better direct their own healthcare experience.
  • Process Improvement: Participate in ongoing department and organization process improvement initiatives, including initiatives to broaden access to services, increase member satisfaction, and develop practice guidelines. Maintain data on population cases managed, utilization of services, and outcomes.
Requirements:
  • Experience: Minimum one (1) year of previous social work experience.
  • Education: Masters degree in social work (MSW).
  • License: Licensed Independent Clinical Social Worker (Washington) required at hire.
Preferred Qualifications:
  • Experience: Minimum three (3) years of experience post-licensure in a hospital, outpatient clinic, or other mental health agency.
  • Knowledge: Working knowledge of KPWA services and benefits.
  • Expertise: Expertise with brief interventions and case management techniques.
  • Leadership: Demonstrated ability to provide leadership to a multi-disciplinary team.
  • Resource Knowledge: Advanced knowledge of local and national resources related to healthcare.

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