Implementation Supervisor

3 weeks ago


Bangor, Maine, United States Bangor Savings Bank Full time
Job Summary

We are seeking a highly skilled Implementation Supervisor to join our team at Bangor Savings Bank. As a key member of our payroll operations team, you will be responsible for supervising and developing Implementation Specialists to ensure a positive onboarding experience for new clients.

Key Responsibilities
  • Leadership: Build and promote a client experience culture among subordinates, model BSB Shared Leadership Commitments, and serve as an acting backup to the Implementation Manager.
  • Operations/Process: Assist in leading daily activities, collaborate with the sales team, maintain knowledge of operational aspects, and provide ongoing employee development.
  • Human Resources: Ensure adequate staffing, recruit and hire employees, conduct performance monitoring, and guide direct reports.
  • Client Experience: Ensure client satisfaction meets bank-wide standards, lead the Implementation Team in following BSB client experience commitments, and resolve client issues.
  • Compliance and Control: Stay current on payroll regulations, ensure compliance with local, state, and federal regulations, and maintain knowledge of operational aspects.
Requirements
  • Four-year college degree or equivalent required.
  • Certified Payroll Professional (CPP) preferred.
  • Experience in positively managing and motivating subordinates required.
  • In-depth knowledge of the payroll function and general business practices recommended.
  • Ability to handle complex problems, strong communications skills, and excellent client service skills required.
What We Offer

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin, or any other class protected under state or federal law.



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