Implementation Supervisor

2 weeks ago


Bangor, Maine, United States Bangor Savings Bank Full time
Job Summary

We are seeking a highly skilled Implementation Supervisor to join our team at Bangor Savings Bank. As a key member of our Implementation Team, you will be responsible for supervising and developing Implementation Specialists to ensure a positive onboarding experience for new clients.

Key Responsibilities
  • Supervise and develop Implementation Specialists to ensure a positive onboarding experience for new clients.
  • Work closely with the Bangor Payroll management team to achieve key operating objectives and drive efficiencies.
  • Ensure the proper operation of the department, including adherence to all applicable laws and regulations.
  • Collaborate with the sales team to ensure the timely and accurate onboarding of all new payroll clients.
  • Assist in leading daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals.
  • Provide ongoing employee development via training and coaching of employees.
  • Ensure that the Implementation Team adheres to all policies and procedures.
  • Serve as a resource for questions and issues associated with the department's various systems, operating policies/procedures, and miscellaneous issues.
  • Assist in the risk management process by identifying new risks, continually assessing previously documented risks, and working to eliminate or mitigate all operation risks of Bangor Payroll operations.
Requirements
  • Four-year college degree or equivalent required.
  • Certified Payroll Professional (CPP) preferred.
  • Experience in positively managing and motivating subordinates required.
  • In-depth knowledge of the payroll function and general business practices recommended.
  • Ability to handle complex problems.
  • Strong communications skills, verbal and written.
  • Excellent client service skills required.
  • Demonstrated relevant computer literacy.
  • Microsoft Word, Excel, and Outlook proficiency.
What We Offer

Bangor Savings Bank offers a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allow each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

We are an equal employment opportunity employer and welcome applications from diverse candidates. We are committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans.



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