Payroll Implementation Supervisor

1 week ago


Bangor, Maine, United States Bangor Savings Bank Full time
Job Summary

Bangor Savings Bank is seeking a highly skilled Payroll Implementation Supervisor to join our team. As a key member of our payroll operations team, you will be responsible for supervising and developing implementation specialists to ensure a positive onboarding experience for new clients. You will work closely with our payroll management team to achieve key operating objectives and drive efficiencies.

Key Responsibilities
  • Supervise and develop implementation specialists to ensure a positive onboarding experience for new clients
  • Work closely with payroll management team to achieve key operating objectives and drive efficiencies
  • Assist in leading daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals
  • Collaborate closely with sales team to ensure the timely and accurate onboarding of all new payroll clients providing a superior client experience
  • Maintain knowledge of all operational aspects of current systems and assist with the implementation of new products, services, and processes
  • Assist implementation manager with the execution of key operating objectives that will drive long-term strategic objectives
  • Provide ongoing employee development via training and coaching of employees
  • Ensure that implementation team adheres to all policies and procedures
  • Serve as a resource for questions and issues associated with the department's various systems, operating policies/procedures, and miscellaneous issues
  • Assist implementation manager in the risk management process by identifying new risks, continually assessing previously documented risks, and working to eliminate or mitigate all operation risks of Bangor Payroll operations
  • Collaborate with peers to establish best practices
  • May have oversight of team scheduling
  • Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units
Requirements
  • Four-year college degree or equivalent required
  • Certified Payroll Professional (CPP) preferred
  • Experience in positively managing and motivating subordinates required
  • In-depth knowledge of the payroll function and general business practices recommended
  • Ability to handle complex problems
  • Strong communications skills, verbal and written
  • Excellent client service skills required
  • Demonstrated relevant computer literacy
  • Microsoft Word, Excel, and Outlook proficiency
Work Environment

General office environment. Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting, and standing required.



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