Healthcare Referral Specialist
2 weeks ago
At JWCH Institute, we are dedicated to improving the health and wellness of underserved populations in the Los Angeles Area through comprehensive healthcare services, education, and research initiatives.
Role Summary:
The Referral Coordinator plays a crucial role in the healthcare delivery process, working closely with the Program Manager to oversee the referral management system within the health center. This position acts as a vital connector among the clinic, medical facilities, and social service organizations, ensuring that patients receive coordinated and effective healthcare services.
Core Responsibilities:
- Manage the timely and precise processing of referrals, including the distribution of necessary documentation.
- Coordinate appointment scheduling and verify that patients access required medical care.
- Enhance communication among healthcare providers, patients, specialists, and insurance plans.
- Conduct follow-ups with patients, including reminders for upcoming appointments.
- Uphold patient comfort and confidentiality throughout the referral process.
- Provide administrative support, guidance on financial assistance, and information on available resources to patients.
- Address inquiries and concerns from patients regarding their referrals.
- Stay updated on healthcare regulations and best practices.
- Perform additional administrative tasks as needed.
Qualifications:
- High school diploma or equivalent; a degree in healthcare administration is preferred.
- Previous experience in a healthcare environment, especially in referral coordination.
- Familiarity with EMR systems and relevant software applications.
- Strong organizational abilities and effective time management skills.
- Exceptional interpersonal and communication capabilities.
- Meticulous attention to detail and accuracy in data management.
- Understanding of medical terminology, insurance protocols, and referral workflows.
- Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
- Adaptable and collaborative, with the ability to work effectively in a team setting.
- Proficient in Microsoft Word and Excel.
- Experience engaging with diverse populations; bilingual proficiency in English and Spanish is preferred.
Employee Benefits:
JWCH Institute, Inc. offers competitive compensation and a comprehensive benefits package, which includes monthly allowances for medical, dental, and vision coverage, paid sick leave, vacation time, a 401(k) retirement plan, and more.
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