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Technical Support Specialist
2 months ago
As a Technical Support Analyst at Waystar, you will play a vital part in our Client Success Department. Your primary responsibility will be to provide exceptional support to our clients, ensuring they receive the highest level of care and satisfaction. You will be the driving force behind guiding our clients to become more efficient and successful, day in and day out.
Your Key Responsibilities
• Provide top-notch support to our clients through meaningful and thoughtful communication, including phone calls, online support requests, and live chat.
• Be a skilled problem-solver who seeks to understand the root of each client's issue. You will be technically savvy and a thorough troubleshooter, utilizing multiple internal systems and software to research possible solutions and document all client communication.
• Continuously grow in your understanding of our product offerings to provide value and expertise in every client interaction.
What We're Looking For
• Honesty and integrity - always doing the right thing for our clients.
• Passion for service and a dedication to client satisfaction.
• A curious nature that seeks to understand the root of the issue.
• Focused on delivering on our promises.
• Willing to do whatever it takes to always bring our best work.
• Unafraid to move with speed and efficiency to make things happen.
• A joyful and optimistic attitude that spreads positivity to our team, clients, and community.
About Waystar
At Waystar, we're committed to simplifying healthcare payments and yielding powerful results throughout the complete revenue cycle. Our innovative, cloud-based technology and unparalleled client support help providers streamline workflows and improve financials, so they can focus on what matters most - their patients and communities.
Our Values
We live out our organizational values every day: honesty, kindness, passion, curiosity, fanatical focus, best work, always, making it happen, and joyful, optimistic & fun. Our products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black BookTM surveys since 2012.
Perks
We offer a competitive total rewards package, including a customizable benefits package, generous paid time off, paid parental leave, education assistance opportunities, and more. We're proud to be an equal opportunity workplace, celebrating, valuing, and supporting diversity and inclusion.
