IT Support Specialist

15 hours ago


Louisville, Kentucky, United States Churchill Downs Racetrack Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at Churchill Downs Racetrack. As an IT Support Specialist, you will provide technical assistance to end-users for hardware and software issues, ensuring the smooth operation of our computer systems.

Key Responsibilities
  • Provide technical support for end-users, including troubleshooting and resolving hardware and software problems.
  • Configure, maintain, and repair computer and peripheral hardware, PC operating systems, and application software.
  • Assist with the setup and installation of new workstations, printers, and cell phones.
  • Install and configure desktop Cisco phones, Five9 softphones, and assist with troubleshooting SalesForce, call center applications, and integrations.
  • Stock and re-order technology-related office supplies.
  • Maintain current inventory of PC's, peripherals, cell phones, printers, network switches, and servers.
  • Order and maintain license and support documentation for computer and peripheral hardware, PC operating systems, and application software.
  • Assist in the support and maintenance of AD and O365 user account information, including permissions and group assignments.
  • Assist in the maintenance and troubleshooting of LAN communications.
  • Assist in the setup, installation, and organization of server and communication equipment.
  • Prepare regular reports for internal leadership.
  • Maintain cleanliness and standardization of facility IDF closets.
Requirements
  • Bachelor's degree in management information systems or a technical field from a four-year college or university preferred, with 1-2 years' experience or equivalent combination.
  • Additional skills or knowledge in networking, Micros POS systems, Five9, or IPTV are a plus.
  • Candidates should possess a focus on customer service with strong written and verbal communication skills, being able to work independently, and have a clear understanding of how to prioritize the needs of the business.


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