Overnight Shift Technical Support Specialist

2 days ago


Louisville, Kentucky, United States Arrow International, Inc Full time
Job Summary

Arrow International, Inc is seeking a skilled Overnight Shift Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our customers, ensuring their gaming devices are running smoothly and efficiently.

Key Responsibilities
  • Diagnose and resolve software and hardware issues with electronic gaming devices.
  • Analyze and troubleshoot customer equipment problems in accordance with established performance standards.
  • Provide remote phone support and escalate tier 2/3 issues to the support specialist.
  • Work closely with distributors on parts orders, RMAs, and technical assistance.
  • Install and support gaming devices on-site, with overnight travel required.

Requirements
  • Associate degree in Computer Technologies or applicable experience.
  • Minimum of 3 years training or commensurate experience in electronic and PC technologies.
  • Strong analytical skills and ability to read schematics and technical manuals.
  • Excellent written and verbal communication skills.
  • Ability to work from home effectively with high-speed DSL or Cable internet.

Working Conditions
  • Travel required, exceeding 75% at times.
  • Overtime and standby availability required.
  • Position requires working in various environments, including bingo halls, bars, tribal reservations, and casinos.


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