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Client Support Specialist
2 months ago
About Us: Ark Behavioral Health is a dedicated network of facilities focused on Drug and Alcohol Addiction Treatment, offering various levels of care for individuals ready to embark on their recovery journey. Our unwavering commitment is reflected in our diverse clinical therapies, a compassionate team, and multiple treatment locations. We adopt a holistic approach grounded in integrity, transparency, and empathy.
Position Summary: We are seeking a full-time Case Manager at our Bedrock Recovery Center. This role is essential in providing comprehensive services to individuals and families facing complex physical or mental health challenges. The Case Manager will identify the most effective treatment paths, helping clients achieve a better quality of life by understanding their needs and aspirations while collaborating with relevant contacts. This position reports directly to the Program Coordinator.
Key Responsibilities:
- Facilitate psycho-educational groups and individual case management sessions as required.
- Conduct thorough intake assessments.
- Lead treatment team meetings and family discussions.
- Manage a designated caseload, prioritizing clients' urgent needs.
- Perform detailed mental or physical health evaluations to create actionable plans, set objectives, and identify necessary resources.
- Provide counseling in both group and individual formats.
- Collaborate with external agencies to enhance support services and resources.
- Maintain detailed patient records documenting clients' progress throughout their treatment.
- Develop comprehensive discharge plans tailored to client needs.
- Execute additional duties as assigned.
Qualifications Required:
- Familiarity with Federal, State, and Municipal regulations governing addiction treatment, including confidentiality, patient rights, and professional ethics.
- Understanding of Drug-Free Workplace Policies and Workplace Violence protocols.
- Knowledge of addiction issues and the principles of the 12-Step Recovery Program.
- Experience with patient care documentation and histories.
- Proficiency in crisis intervention techniques and emergency procedures related to substance overdose, including First Aid and CPR.
- Awareness of the effects of alcohol and addictive substances on individuals and their families.
- Strong communication, observational, and writing skills.
Preferred Qualifications:
- LADC-2 Certification.
- 3-5 years of experience in case management within a behavioral health context.
Skills and Competencies:
- Problem-solving, stress management, ethical decision-making, and team collaboration.
- Ability to work with a multidisciplinary team to support various aspects of the recovery program related to physical health.
- Commitment to maintaining quality, safety, and infection control standards.
- Skill in observing, assessing, and documenting symptoms, reactions, and progress.
- Capability to provide basic therapeutic care or intervene appropriately for the population served.
- Ability to address the daily needs of patients with mental, emotional, and/or co-occurring diagnoses.
Educational Background:
- Bachelor's Degree preferred.
Physical Requirements: The role may require exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently.
Why Choose Ark Behavioral Health: We foster an environment where employees can thrive and grow professionally while maintaining a healthy work-life balance. Our primary investment is in our workforce, and we recognize and reward hard work by promoting from within whenever possible. We offer competitive compensation and a range of benefits to support your wellness and financial needs.
Commitment to Diversity: We are dedicated to creating a workplace and community that values inclusion. As an equal opportunity employer, we strive to create a welcoming and diverse environment. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Accommodations: We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the employment application process. To request an accommodation, please contact Human Resources in advance of your interview.
