Account Services Associate Specialist

6 days ago


Canton, Massachusetts, United States TalentBurst Full time
Job Summary

As an Account Services Associate Specialist at TalentBurst, you will play a vital role in providing administrative support for routine back-office tasks. Your primary responsibilities will include client support processing, researching customer deposit and loan-related questions, and performing miscellaneous customer and account maintenance as defined by client-specific procedures.

Key Responsibilities
  • Provide administrative support for routine back-office tasks, including client support processing and researching customer deposit and loan-related questions.
  • Perform miscellaneous customer and account maintenance as defined by client-specific procedures.
  • Work under general supervision with latitude for independent judgment.
  • Typically requires four or more years of experience in a call center or customer service-related position in a service industry with at least one year in a senior level position.
Requirements
  • A high school diploma or GED is required for this role.
  • Knowledge of banking principles, operations, and processes.
  • Strong PC skills with basic knowledge of Microsoft Office applications.
  • Detail-oriented and customer-driven, focusing on providing the highest quality products and services to internal and external clients.
  • Excellent data entry skill.
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
  • Excellent verbal and written communication skills.
  • Effective analytical, problem-solving, team, and time management skills.
What We Offer

TalentBurst offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.



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