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Technical Support Specialist

2 months ago

Conkling Park, Idaho, United States Eclipse Enterprises Full time
About Eclipse Enterprises

We are a globally operating technology company with over 30 years of experience in developing innovative solutions for cash processing and AI-based biometric applications.

Our expertise lies in creating unique components for cash processing, as well as AI-based biometric solutions for age recognition and facial analysis.

We enable our customers to automate transactions worldwide by providing multi-coin hoppers, banknote validators, and recyclers that handle millions of transactions daily.

Our pursuit of continuous innovation has led to the development of our department for AI-based biometric solutions for facial analysis.

We employ over 400 highly qualified employees worldwide at eight locations and have a growing international presence with commercial offices around the world.

We are seeking a skilled Technical Support Specialist to strengthen our customer support team at our German branch in Pinne.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or in-person
  • Resolve technical issues related to our products and services
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base

Requirements:

  • Strong technical background and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in technical tools and software