Technical Support Specialist

3 weeks ago


Winter Park, Florida, United States TEKsystems Full time

Company Overview


TEKsystems is a leading provider of technology staffing and services, dedicated to delivering innovative solutions that help our clients achieve their goals.



Job Description


We are seeking a highly motivated Technical Support Specialist to join our team in Orlando. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, resolving a wide range of technical issues related to hardware, software, and networking.


Responsibilities:



  • Provide exceptional customer service through phone, email, and chat support
  • Resolving technical issues in a fast-paced call center environment
  • Collaborating with other technical teams to resolve complex issues
  • Documenting and tracking technical issues and resolutions
  • Participating in ongoing training and professional development to stay up-to-date on the latest technologies


Required Skills and Qualifications


To be successful in this role, you will need:



  • A minimum of 1-3 years of experience in a technical support role
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced call center environment
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team


Benefits


We offer a competitive salary, benefits package, and opportunities for professional growth and development. Our team members enjoy a dynamic and inclusive work environment, with access to training and development opportunities.



Location


This role is based in Orlando, Florida, and requires the ability to work in a fast-paced call center environment. We are looking for a highly motivated and customer-focused individual who is able to work effectively in a team environment.



Estimated Salary


The estimated salary for this role is $45,000 - $55,000 per year, based on a 40-hour workweek and a 52-week year. This estimate is based on the job description, location, and industry standards.



Additional Information


We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today



How We Work


We work on a flexible schedule, with four 10-hour shifts per week and three days off. We also offer a hybrid call center style position, with the ability to work from home and on campus when needed.


Our team is passionate about delivering exceptional customer service and support, and we are committed to creating a positive and inclusive work environment. We are looking for a highly motivated and customer-focused individual who shares our values and is committed to delivering outstanding results.



Interview Process


We use a two-step interview process, consisting of a panel interview with our hiring manager and supervisor, followed by an assessment phase. This phase will include a self-paced assessment and a role-play exercise, designed to evaluate your customer service and technical skills.


We are committed to diversity and inclusion, and we welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today



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