Sales Order Coordinator

2 weeks ago

Orlando, Florida, United States MW Partner Full time
Job Overview

MW Partners is currently in search of a Sales Order Administrator to support our client, a prominent entity in the aerospace, defense, and security sectors.

Key Responsibilities:

  • Execute MRP processes and create replenishment orders.
  • Oversee inventory levels using Client and Customer tracking systems.
  • Alert Material Planners and Buyers when inventory cannot be restocked as planned or when demand surges.
  • Collaborate with internal departments to ensure timely delivery and maintain customer satisfaction and service metrics.
  • Coordinate with purchasing to prioritize AOG and critical customer orders.
  • Assist customers and QA in obtaining C of C authorization when PMA is not available for a part.
  • Act as a liaison between the Company and Customers for order administration and invoice management.
  • Accurately identify loan and exchange core returns, ensuring Client-owned equipment is returned to the correct inventory locations.
  • Update the customer master database with any changes to contact, invoicing, and shipping details.
  • Compile various reports, including Consumption, Forecast, and Critical Shortage reports.
  • Issue credit and debit memos in alignment with Finance directives.
  • Request authorization from Finance to ship when customers are blocked due to payment issues or financial risks.
  • Assess and address customer needs to ensure satisfaction.
  • Provide timely feedback to customers regarding any delays in product delivery or changes in cost estimates.
  • Participate in daily meetings and customer conference calls, providing necessary reporting.
  • Generate Sales Orders, Push Orders, and Stock Transport Orders.
  • Maintain a high standard of customer service in all interactions.
  • AOG Support: May be required to assist with AOG material needs, including warehouse operations, communications, and expedite services.
  • Provide off-hours support as needed to meet customer requirements.

Qualifications:

  • High School diploma or GED with a minimum of 2 years of experience in relevant fields.
  • Certification or Associate's Degree preferred.
  • Experience in Direct Customer Service, Electronics, Sales, or Materials Warehousing using an ERP system.
  • Proficient in Outlook, Word, and Excel (including Pivot Tables, Conditional Formatting, Formulas, and Basic Charts).
  • Ability to work independently while seeking guidance when necessary.
  • Possess a meaningful level of impact through both independent and collaborative efforts.
  • Capable of reading and interpreting contracts.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Strong oral and written communication skills.
  • Excellent keyboard skills for accurate data entry.
  • Self-motivated and focused on tasks, goals, and customer needs.

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