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Sales Order Coordinator

2 months ago


Orlando, Florida, United States MW Partner Full time
Job Overview

MW Partners is actively seeking a Sales Order Administrator to support our client, a prominent entity in the aerospace, defense, and security sectors.

Key Responsibilities:

  • Execute MRP processes and generate replenishment orders.
  • Oversee inventory levels using both Client and Customer inventory management systems.
  • Alert Material Planners and Buyers when inventory replenishment issues arise or when demand surges are detected.
  • Collaborate with necessary internal departments to ensure timely delivery and uphold customer satisfaction and service level targets.
  • Coordinate with purchasing to prioritize AOG and critical customer orders.
  • Engage with customers and Quality Assurance for C of C authorization when PMA is not available for specific parts.
  • Act as a liaison between the Company and Customers, managing communications related to order processing and invoicing.
  • Accurately identify and manage loan and exchange core returns, ensuring the return of Client-owned equipment to designated inventory locations.
  • Maintain the customer master database, updating contact, invoicing, and shipping details as necessary.
  • Compile various reports, including Consumption, Forecast, and Critical Shortage reports from Customers.
  • Issue credit and debit memos in accordance with Finance directives.
  • Request authorization from Finance to ship when customers are blocked due to payment delays or financial concerns.
  • Assess and identify customer needs to enhance satisfaction.
  • Provide timely updates to customers regarding any changes that may delay product delivery or alter cost estimates.
  • Participate in daily meetings and customer conference calls, providing relevant reporting as needed.
  • Generate Sales Orders, Push Orders, and Stock Transport Orders.
  • Maintain a professional demeanor to ensure outstanding customer service.
  • AOG Support: May be required to assist with AOG material needs, including warehouse operations such as picking, pulling, packing, and shipping, as well as inter and intra-company communications and expedite services.
  • Provide off-hours support as necessary to meet customer requirements.

Qualifications:

  • High School diploma or GED with a minimum of 2 years' experience in relevant fields.
  • Certification or Associate's Degree preferred.
  • Experience in Direct Customer Service, Electronics, Sales, or Materials Warehousing utilizing an ERP system.
  • Proficient in Outlook, Word, and Excel (including Pivot Tables, Conditional Formatting, Formulas, and Basic Charts).
  • Ability to work independently while seeking guidance when needed.
  • Basic knowledge that leads to significant contributions through both independent and collaborative efforts.
  • Capability to read and interpret contracts effectively.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Strong oral and written communication skills.
  • Good keyboard skills with speed and accuracy for data entry.
  • Self-motivated and oriented towards tasks, goals, and customer satisfaction.