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Sales Order Coordinator
2 months ago
MW Partners is actively seeking a Sales Order Administrator to support our client, a prominent entity in the aerospace, defense, and security sectors.
Key Responsibilities:
- Execute MRP processes and generate replenishment orders.
- Oversee inventory levels using both Client and Customer inventory management systems.
- Alert Material Planners and Buyers when inventory replenishment issues arise or when demand surges are detected.
- Collaborate with necessary internal departments to ensure timely delivery and uphold customer satisfaction and service level targets.
- Coordinate with purchasing to prioritize AOG and critical customer orders.
- Engage with customers and Quality Assurance for C of C authorization when PMA is not available for specific parts.
- Act as a liaison between the Company and Customers, managing communications related to order processing and invoicing.
- Accurately identify and manage loan and exchange core returns, ensuring the return of Client-owned equipment to designated inventory locations.
- Maintain the customer master database, updating contact, invoicing, and shipping details as necessary.
- Compile various reports, including Consumption, Forecast, and Critical Shortage reports from Customers.
- Issue credit and debit memos in accordance with Finance directives.
- Request authorization from Finance to ship when customers are blocked due to payment delays or financial concerns.
- Assess and identify customer needs to enhance satisfaction.
- Provide timely updates to customers regarding any changes that may delay product delivery or alter cost estimates.
- Participate in daily meetings and customer conference calls, providing relevant reporting as needed.
- Generate Sales Orders, Push Orders, and Stock Transport Orders.
- Maintain a professional demeanor to ensure outstanding customer service.
- AOG Support: May be required to assist with AOG material needs, including warehouse operations such as picking, pulling, packing, and shipping, as well as inter and intra-company communications and expedite services.
- Provide off-hours support as necessary to meet customer requirements.
Qualifications:
- High School diploma or GED with a minimum of 2 years' experience in relevant fields.
- Certification or Associate's Degree preferred.
- Experience in Direct Customer Service, Electronics, Sales, or Materials Warehousing utilizing an ERP system.
- Proficient in Outlook, Word, and Excel (including Pivot Tables, Conditional Formatting, Formulas, and Basic Charts).
- Ability to work independently while seeking guidance when needed.
- Basic knowledge that leads to significant contributions through both independent and collaborative efforts.
- Capability to read and interpret contracts effectively.
- Ability to thrive in a fast-paced, high-pressure environment.
- Strong oral and written communication skills.
- Good keyboard skills with speed and accuracy for data entry.
- Self-motivated and oriented towards tasks, goals, and customer satisfaction.