Workplace Experience Coordinator

1 day ago


Summit, New Jersey, United States CBRE Full time
About the Role

The Workplace Experience Coordinator is a key member of our front-of-house team, responsible for delivering a positive and best-in-class office experience as a cultural ambassador, community advocate, and service leader.

As a Workplace Experience Coordinator, you will be the first point of contact for employees and visitors, providing exceptional service and creating a welcoming atmosphere.

Key Responsibilities
  • Greets employees and visitors, issues visitor passes, and validates parking.
  • Provides coordination and support for delivery of workplace services, including concierge, reception, switchboard, and room management.
  • Maintains awareness of the workspace, submits janitorial and maintenance work orders as needed, and connects with appropriate partners to address issues.
  • Responds to customer requests and complaints with accurate and detailed information.
  • Follows security and emergency procedures, responds to emergencies in a calm and efficient manner, and acquires appropriate assistance and makes notifications as needed.
Requirements
  • HS Diploma or GED or equivalent experience required.
  • A minimum of 1 year of front desk, concierge, customer service, or other hospitality experience.
  • Ability to comprehend and interpret instructions, and memos, and ask clarifying questions.
  • Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
  • Apply a high level of attention to detail as well as strong verbal and written skills.
  • Ability to work requiring significant walking or through other means of mobility, including standing in position for extended periods, reaching, bending, stooping, pushing, and/or pulling, and frequently lifting up to 40 lbs.
Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity. We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

CBRE offers a comprehensive benefits package, including medical, dental, vision, PTO, 401(k), and more. We also offer internal advancement opportunities and a competitive salary.



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