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Office Administration Coordinator

2 months ago

Atlanta, Georgia, United States Shannon Perren - State Farm Agent Full time
Position Overview

As an Office Administration Coordinator at Shannon Perren - State Farm Agent, you will play a crucial role in facilitating the operational success of our agency. Your contributions will help ensure that our team meets its objectives and delivers exceptional service to our clients.


Key Responsibilities:
  • Develop and maintain strong relationships with clients, ensuring their needs are met through effective follow-up.
  • Deliver prompt, accurate, and courteous service to clients, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
  • Utilize a client-centered approach to educate clients about various insurance products and services.
  • Maintain a well-organized office environment, ensuring it is equipped to meet client needs and promote relevant offerings.

Qualifications:
  • Exceptional communication skills, including written, verbal, and listening abilities.
  • Highly organized with a keen attention to detail.
  • Previous experience in customer service is essential.
  • Experience in managing customer service operations is preferred.
  • Sales experience is advantageous.
  • Proactive problem-solving skills.
  • Able to thrive in a collaborative team setting.
  • Familiarity with Windows-based applications.
  • Ability to coordinate effectively with team members to achieve agency objectives.
  • Capacity to excel in a dynamic work environment.
  • Willingness to obtain necessary licenses for Property and Casualty, as well as Life and Health insurance.

Benefits:
  • Paid time off, including holidays and personal/sick days.
  • Competitive salary with commission and bonus opportunities.
  • Comprehensive health benefits.
  • Opportunities for professional growth and advancement within the agency.