Front Office Manager

6 days ago


Sterling Heights, Michigan, United States B. F. Saul Company Hospitality Group Full time
Job Title: Front Office Manager

As a Front Office Manager at B. F. Saul Company Hospitality Group, you will be responsible for leading the front desk team to deliver exceptional guest experiences. Your primary goal will be to ensure that every guest feels valued and cared for throughout their stay.

Key Responsibilities:
  • Guest Service: Develop and implement strategies to enhance guest satisfaction, ensuring that all staff members are trained to provide exceptional service.
  • Financial Results and Cost Control: Manage expenses to maximize hotel profitability, while maintaining effective labor management and implementing cost-saving measures.
  • People Management and Training: Evaluate staff performance, provide ongoing feedback, and develop training programs to improve results.
  • Self/Workload Management: Prioritize tasks, manage multiple responsibilities, and maintain a high level of organization and attention to detail.
  • Safety/Risk Management: Conduct regular inspections to ensure a clean and safe work environment, adhering to B. F. Saul Company Hospitality Group procedures.
Requirements:
  • Education: High school diploma or GED required, college degree or equivalent experience preferred.
  • Experience/Knowledge/Skills/Abilities: 2+ years of customer service and 1+ years supervisory/management experience required.
  • Physical: Ability to lift, push or pull up to 75 pounds on an occasional basis.
Benefits:
  • Well-Being Benefits: Health Insurance, Dental & Vision Insurance, Short & Long Term Disability, Vacation Policy.
  • Long Term Planning: 401(k) Retirement Program, Paid Life Insurance, Tuition Reimbursement.
  • Team Member Programs: Our Big 3 Mission Statement Leaders of the Month/Year, Annual Performance Appraisals and Wage Increase Opportunities, Annual Team Member Banquets, Annual Team Member Engagement Survey, Discounted Room Rates for Team Members, Family and Friends, Complimentary Room Stays, Incentive Eligible, Weekly Payroll.

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