Front Office Supervisor

2 weeks ago


Sterling Heights, Michigan, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Courtyard Dulles Town Center. As a key member of our hotel staff, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Process all guest check-ins, verifying guest identity and form of payment, and assigning rooms.
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Rewards information and ensure rates match market codes.
  • Secure payment prior to issuing room keys and verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests and contact appropriate staff if necessary.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Balance and drop receipts.
  • Count and secure bank at the beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • At least 1 year of supervisory experience.
About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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